CMCs

Listening

Hearing- Pysiological dimension of listening

Attending- being there, and selection

Understanding- making sense of a message

REsponding- getting feedback to speaker caused by observation

Remembering- ability to recall information

Pseudolistening- prettending to be an attentive listener and responding, nodding and mhmm

Stage hogging- always changing the focus of the conversation back to yourself

Selective listening- paying attention to only the things we want to hear

Insulated listening- failure to hear

Prompting- Statements to draw out something we want someone to say

Questioning response- helps others think of problems and understand them more clear

Parapharasing- repeating back what is said for clarification

Communcation and RElational Dynamics

Johari Window-  helps see/ understand self disclosure.ends up containing four boxes, one containing everything there is to know about you, two the things you arent aware of yourself, three things about you that others know and last is the information that is unknown to you and everyone else.

Nonverbal

Substituting- useful to expressing feelings in words

Accenting- adding emphasis onto words

Regulating- the flow of communcating

Complementing- attitudes toward the other people in the conversation

Contradict- mixed messages

Kinesics- bogy movement

Body Orientation- The degree you are facing someone.

Posture- how your are sitting/standing/laying

illustrators- movements that accompany speech

Adaptors- unconscious body movement

Emotions

Primary Emotions- the main emotions that we feel, include, Joy, acceptance, Fear, suprise, Sadness, Disgust, Anger, Anticipation, and Joy



Mixed Emotions- the other common emotions, Love, Submission, Awe, Disapointment, remorse, Contempt, Aggressiveness, Optimism.


Emotional Contagion- emotions being transferred from person to person through communication.

Communcation climate

Confirming messages

Disconfirming messages

Escalatory conflict spirals

cognitive dissonance

saving face

Perception

Inportant Terms!

Selection- what impression we attend to
Organization- arrange information in a meaningful way
Iterpretation- understand  our slecetiona dn organization of perceptions to make sense
Negociation- the sense making that takes place between people.